{"id":746,"date":"2025-10-15T12:18:49","date_gmt":"2025-10-15T12:18:49","guid":{"rendered":"https:\/\/ashfieldsurveyors.co.uk\/?page_id=746"},"modified":"2025-10-15T14:41:26","modified_gmt":"2025-10-15T14:41:26","slug":"our-complaints-handling-procedure","status":"publish","type":"page","link":"https:\/\/ashfieldsurveyors.co.uk\/index.php\/our-complaints-handling-procedure\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n

At Ashfield Surveyors, we strive to give the best possible service. If, however, you feel that you wish to make a complaint then our Complaints Handling Procedure (CHP) is set out below.<\/mark><\/p>\n\n\n\n

As a regulated RICS firm, we have in place a Complaints Handling Procedure (CHP), which meets the regulatory requirements.  Our CHP has two stages.  Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full.  Our firm will try to resolve your complaint to your satisfaction.  If you are not happy with our response, you will have the opportunity to take your complaint to stage two.  Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.<\/mark><\/p>\n\n\n\n

Stage One<\/mark><\/strong><\/p>\n\n\n\n

If you have spoken to us about your complaint, please put the details of your complaint in writing.  We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint.  Please send your written complaint to:<\/mark><\/p>\n\n\n\n

Simon Ashfield
Ashfield Surveyors Ltd
29 Church Street
Stone
Staffs ST15 8BW
or email simon@ashfieldsurveyors.co.uk<\/mark><\/p>\n\n\n\n

We will consider your complaint as quickly as possible, and will acknowledge receipt of your complaint within 7 days.  If we are not able to give you a full response, we will update you within 28 days.<\/mark><\/p>\n\n\n\n

Stage Two<\/mark><\/strong><\/p>\n\n\n\n

If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board.  We have chosen to use the following redress providers:<\/mark><\/p>\n\n\n\n

For Consumer Clients:<\/mark><\/p>\n\n\n\n

The Property Redress Scheme
Premiere House
1st Floor
Elstree Way
Borehamwood WD6 1JH
0333 321 9418
<\/mark>info@therps.co.uk<\/mark><\/a>
theprs.co.uk<\/mark><\/p>\n\n\n\n

For Business-to-Business clients:<\/mark><\/p>\n\n\n\n

RICS Dispute Resolution Service
55 Colmore Row
Birmingham B3 2AA
Telephone: 020 7334 3806
Email Address: drs@rics.org<\/mark>

Website: www.rics.org\/drs<\/a><\/mark><\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

At Ashfield Surveyors, we strive to give the best possible service. If, however, you feel that you wish to make a complaint then our Complaints Handling Procedure (CHP) is set out below. As a regulated RICS firm, we have in place a Complaints Handling Procedure (CHP), which meets the regulatory requirements.  Our CHP has two… Read More »Complaints<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-746","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ashfieldsurveyors.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ashfieldsurveyors.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ashfieldsurveyors.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ashfieldsurveyors.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ashfieldsurveyors.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=746"}],"version-history":[{"count":11,"href":"https:\/\/ashfieldsurveyors.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/746\/revisions"}],"predecessor-version":[{"id":766,"href":"https:\/\/ashfieldsurveyors.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/746\/revisions\/766"}],"wp:attachment":[{"href":"https:\/\/ashfieldsurveyors.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}